Verify the number accepts SMS and the Via text toggle under Passcode Forwarding is turned on.
Forward passcodes to a team number
Forward ERE one-time passcodes to a shared team number such as Google Voice or RingCentral so your staff still receives codes while Chronicle monitors the account.
Before you start
You need a team number that can receive SMS messages. Examples given in the interface include Google Voice and RingCentral, but any shared number works.
For passcodes to forward to a team number, turn on the Forward passcodes to the rest of the team? toggle under your Chronicle Virtual Number in Settings > Profile > ERE. Passcode forwarding adds a forwarding number alongside the virtual number. It does not replace the virtual number in ERE or Assure.
Turn on passcode forwarding
In Chronicle, go to Settings > Profile > General.
Find the passcode forwarding and mobile number section.
Enter your team number in the Mobile Phone Number field.
Turn on the Via text toggle under Passcode Forwarding.
Related articles
Common issues
Passcodes are not arriving on the team number
Forwarding is enabled but passcodes still do not arrive
Ensure the team number is not blocked by your carrier. If it is a Google Voice number, check that it is active and not marked as spam.
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