CUSTOMER STORIES
Client Snapshot
Firm Name
Anderson Marois & Associates
Location
St. Petersburg, Florida
Case Load
300-350
Firm Size
1 attorney, 2 advocates, 2 support staff
“Chronicle helps me sleep better knowing I know where every single file is.”
Michele Marois, Owner
The Challenge
Before Chronicle, Michele Marois had built a highly functional Social Security Disability practice over 35 years, but that success came at the cost of time, stress, and manual oversight.
“I initially started using Atlasware that became Assure, but it was still very manual. My software told me when to check ERE, and I had to run my own reports to track what should be happening next.”
Her firm’s workflow relied heavily on Prevail to guide next steps, but the system was only as good as the last person who updated it. That meant Michele herself was constantly overseeing timelines, calculating SSA response windows, and logging into ERE just to see if something had changed. Responsibility for case progress couldn’t be fully delegated.
“I was constantly…keeping reports on where things were and where I should expect to see things. It was much more time intensive for me.”
And if SSA’s systems failed to deliver paper notices on time? The result could be devastating.
“Even if everything went right 80% of the time, that still meant 20% of the time could be a complete unmitigated disaster.”
Her team spent hours every week just calling SSA or DDS to verify statuses. At least 25% of firm time was dedicated to ERE checks and follow-ups, time that could otherwise go toward building strong cases.
The Tipping Point
The turning point came serendipitously. At the NADR conference in Atlanta, Michele encountered Chronicle for the first time. The interaction was personal and pragmatic.
“Nikhil (Chronicle’s founder) wanted to listen. He didn’t just want to sell me something. He really wants to make our work better.”
The demo immediately impressed her. Chronicle was not just a replacement for ERE access tools, it was an entirely different way of working.
“I got back in town, and the first thing I did was set up to do this.”
Why Chronicle: From Pain to Progress
Michele had long tolerated the inefficiencies of legacy systems, but Chronicle offered real-time data and intelligent automation that her older software couldn’t match.
“
“I was sold immediately. I had been a person who had been from Atlasware to Assure for as long as it existed. It was not a hard decision to make. The product was just superior.”
Her primary needs were simple but critical:
Easier access to information
Faster updates
Transparent client communication
Low cost per case
Chronicle delivered on all of them. And the customer support? “Excellent,” she says.
“You send an email or make a phone call and you get an answer. And if there’s a system issue, it’s right at the top of the dashboard. I don’t have to guess what’s going on.”
Transformation & Results
15–20%
10–15%
Chronicle became the engine behind Anderson Marois & Associates' most critical workflows: case tracking, document monitoring, and hearing prep. The platform delivered a major shift in visibility and control that let the team move faster, serve better, and grow with confidence.
Support staff now monitor Chronicle multiple times per day, flagging status changes and triggering key steps without needing attorney oversight. That freed up time and shifted the office from reactive tracking to proactive case building.
“We don’t even have to wait for a denial letter. We can enter the date of the denial, download whatever denial document it is and get that appeal filed, which is good for our clients because we’re documenting and moving forward to get (their cases) won.”
That early visibility also transformed client communication. The team now calls clients before SSA letters arrive, explaining next steps and building trust. And rather than being bound by Prevail’s manual task triggers, they now let Chronicle drive workflow status and automation.
“As opposed to being process-driven by Prevail, we are now changing the processes based on what’s happening with Chronicle. We know more faster, which makes for happier people. And happy people send you other clients.”
The results speak for themselves:
15–20% reduction in non-billable admin work
10–15% increase in new case intake without hiring
Faster response times across the board
“This makes a big difference in our bottom line. It helps me pay people better; it’s a good thing.”
Chronicle’s medical chronology AI has become a cornerstone of hearing prep. In one case, it flagged a gastrointestinal issue hidden deep in a 2,000-page file, something the client hadn’t emphasized, but that played a pivotal role at the hearing.
“It brought me information easier; I could tell the judge, ‘Look, it’s on this page.’ It was very helpful, and I know I won the case. I was able to make the hypothetical work for me better.”
Post-hearing tasks are faster too. Chronicle delivers automated transcripts within minutes of the hearing, streamlining brief writing and eliminating the need to re-listen to audio.
“This is so simple. You can cut and paste and say, ‘23:07 and this happened.’ That’s time saved and frustration avoided.”
Chronicle is now ever-present in the office: always open, always updating. Michele no longer feels buried in administrative oversight. Instead, she’s focused on advocacy, growth, and client outcomes.
“
“I sleep better knowing where every single file is.”
More than just a software upgrade, Chronicle reignited Michele’s curiosity about the future of legal tech.
“I’m 59, not AI-competent yet, but seeing Chronicle made me want to take AI classes. It made me want to understand the future.”
The Takeaway
For Michele Marois, Chronicle isn’t just another piece of legal tech, it’s a cornerstone of how her SSD firm works.
“Chronicle has given me more information on a basis, in a format that helps me interact better with clients and staff. It’s just wonderful.”
Her advice to others still doing manual checks?
“
“Wow. You have no idea how easy this is and how much it will save your time. It changes your business phenomenally. Your time has value. The cost of it is nothing compared to the benefit.”
Join the Firms Saving Hours Every Week
See how Chronicle can help your firm reclaim time and peace of mind.
